Effective Communication And Customer Service - 1047 Words

Communication plays a big role in our everyday life. Without communication we would not succeed in everyday life. Communication is everywhere regardless if it is talking or body jesters. We are going to learn the main factors for good communication whether that be face-to-face or over the phone. I will talk about Effective communication in customer service, Customer service skills that every employee needs, and 10 ways to communicate effectively. Did you know that there is an effective way to communicate in any business? There are several ways to communicate with others. Mainly we speak to them face-to-face or over the phone either way you need to know the proper way to do so. You have customer service workers who are trained to be effective to customers if the service issues arise. â€Å"In dealing with customers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through online channels.† (Effective comm) As a customer servi ce employee you must have these understandings to make it professional; strong communication and problem solving skills. Those my friend are the key factor to be successful. Situations involve so many different challenges in very job. Just be ready to hit them head on and focus on the facts. When you answer the phone be professional about it don’t wreck the call with the wrong impressions. For example: â€Å"They are still at lunch, They are not in yet, He’s popped out†, (guide) those are some ways not toShow MoreRelatedEffective Communication Skills for Good Customer Service2128 Words   |  9 Pages EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content Read MoreCustomer Experience Management At The Food And Beverage Staff1691 Words   |  7 Pagesexperiences of service recovery. Service recovery is important in managing negative moments of truth to achieve high service standards. However, to achieve high service standards, effective communication and teamwork are competencies that all Food and Beverage attendants should possess. In addition, staff training programs can assist in ensuring that all staff members have these attributes to achieve high service standards. Lastly, contributing to achieving high service standards is the effective use ofRead MoreEssay on Cipd Developing Yourself as an Effective Hr Practitioner612 Words   |  3 PagesUnderstanding customer needs As an HR practitioner it is important to indentify the needs of customers and prioritise the needs of each. Three examples of different customer and a need for each: 1. An employee enquiring about their holiday entitlement for the next holiday year 2. Payroll department require new employee details the day before the cut off period 3. Manager who requires the sickness absence report for an employee who has triggered a disciplinary hearing scheduled forRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. 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I will also look at the most effective ways forRead MoreAspects Of Customer Relationship Management1148 Words   |  5 PagesThere are several aspects of Customer Relationship Management (CRM). The key aspects include the following. Business to business relationship, this includes relationship with suppliers, distributers and partners or retail channels. This is an external network which works as a support system for the internal networks. The second aspect is data analysis, this is the backbone of CRM system. The customer data that should be analyzed is constantly added and then combined with predictive analytics to planRead MoreDirect Marketing Communication Plan for Market Solutions1702 Words   |  7 PagesDirect Marketing Communication Plan for Marketing Solutions 14. INFORMATION NEEDS Target Markets At the center of any effective marketing strategy is the ability to define what makes a service unique and highly valuable to a given target market. When selling services, which are inherently intangible, the need exists for creating value quickly and with many forms of tangible proof of expertise sold. When selling information services the need to generate trust and a strong sense of value has toRead MoreCIPD 4DEP ACTIVITY 2992 Words   |  4 Pagesan HR Practitioner ensures the services they provide are timely and effective. Understanding Customer Needs for 3 different customers of HR Employees – Require information on employment contracts Managers – Require staff who can fulfill their job role efficiently and meet performance targets. Applicants – Require a clear induction policy and training plan taking their individual needs into account. Prioritising Conflicting Needs The needs of customers may sometimes be conflictingRead MoreProgress Report on My Execution of Duties in the Customer Service Department from 1 June -31 August, 20111256 Words   |  6 PagesPROGRESS REPORT ON MY EXECUTION OF DUTIES IN THE CUSTOMER SERVICE DEPARTMENT FROM 1 JUNE -31 AUGUST, 2011 SUBMITTED BY Sekelagha mkangama SEPTEMBER, 2011 1.0 INTRODUCTION This report gives an account of the progress that I have made in execution of duties in my assignment in the Customer Service Department during the first three months that I have covered in my position as a management trainee, effective 1st June, 2011. The report starts by giving a brief background of the branch programRead MoreCommunication Plan For An Effective Communication910 Words   |  4 PagesA communication plan describes the objectives a company will accomplish in terms of sharing information inside and outside the organization. This communication plan derives from the company’s business plan and is aligned with the overall objectives of the organization. The first and most important task to be able to design an effective communication plan, is for the responsible team to evaluate the company’s goals and objectives for the period encompassing the plan and be able to correlate the plan

Compare and Contrast Functionalism and Structuralism

Chapter 1 What is social psychology? LEARNING OUTCOMES When you have ï ¬ nished studying this chapter, you should be able to: 1 Outline the main differences between experimental and critical approaches to social psychology. 2 Describe the three main ‘metaphysical battles’ between them. 3 Trace the origins of social psychology through the work of William McDougall and William James, and the contributions made by Và ¶lkerpsychologie and crowd psychology. 4 Describe the two contrasting images of ‘the person’ in social psychology. 5 Identify the roots of and describe the historical development of both experimental and critical social psychology. 6 Describe the main elements of Modernism and Postmodernism, and how these relate†¦show more content†¦In those days, she said, a lot of men’s violence towards women was not really treated as a crime. The police in the USA and the UK usually treated attacks like this – even very violent ones – as ‘domestic’ incidents and hence private matters. Worse, common wisdom at that time assumed that any woman stupid or brazen enough to be out on the streets at 3 o’clock in the morning was to be regarded as ‘fair game’. According to Cherry, this was not so much about ‘bystander apathy’ in general but, rather, a speciï ¬ c form of ‘turning a blind eye’ to something that is ‘none of your business’, a very different kind of explanation. Going critical? So why am I starting this book with this story, you may ask? My answer is that I wanted get you interested, to draw you in, right from the start, to thinking critically – cynically, even – about social psychology and what it does. The complex and fascinating story of the story of the rape and murder of Kitty Genovese opens up all sorts of cans of worms – which is what this book is all about. Do not expect to ï ¬ nd in this book any simple, factual account of ‘what makes people tick’ as discovered by social psychologists. You will, I hope, get a good, basic grounding in the key WHAT IS SO CIAL PSYCHOLO GY? 5 topics, methods and approaches that have been taken by mainstream social psychologists, predominantly by means of experimental studies used to test their theories ofShow MoreRelatedCompare and Contrast Structuralism and Functionalism1310 Words   |  6 PagesCOMPARE AND CONTRAST STRUCTURALISM AND FUNCTIONALISM In my opinion both of the theories structuralism and functionalism involved the study of the human mind and how it works and they were both concerned with the mind at the conscious level. Personally, my feel of the two is that functionalism is more important than structuralism. I believe that functionalism is far better school than structuralism as it is more flexible and scientific in nature which I can relate myself with. I happen to thinkRead MoreHistory of Psychology852 Words   |  4 Pagesbehavior. Today the question we are doing falls under the History of Psychology. 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Usually we do not have to worry about the problems

Concrete Lab Report free essay sample

Engineering B45 Concrete Lab Report Introduction: Concrete is a mixture of sand and rock or similar inert material (aggregates) held together by a cementing material. Usually the cementing material is Portland cement, but sometimes binders such as asphalt or gypsum are used, in which case the concrete may be called asphaltic concrete or gypsum concrete. Properties of concrete are governed not only by the properties of its ingredients (cement, water, sand, and coarse aggregate) but also, to a great extent, by the relative proportions of these ingredients. The proportions must be so selected as to produce a concrete mixture of desired workability, strength, durability, and economy. The most common aggregates are gravel and crushed stone, although cinders, blast-furnace slag, burned shale, crushed brick, or other materials may be used because of availability, or to alter such characteristics of the concrete such as workability, density, appearance, or conductivity of heat or sound. We will write a custom essay sample on Concrete Lab Report or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Usually aggregate which passes a sieve with 0. 187-inch openings (No. 4 sieve) is called fine aggregate, but that retained by a No. sieve is coarse aggregate, although the division is purely arbitrary. If all the particles of aggregate are of the same size, or if too many fine particles are present, an excessive amount of cement paste will be required to produce a workable mixture; a range of sizes aids in the production of an economical mixture. The best concrete for a given use is usually the one which will provide the necessary strength and the desired workability at the lowest cost. Unless otherwise indicated, strength, as applied to concrete, refers to the ultimate compressive strength of the moist-cured concrete at the age of 28 days. Most concretes are batched to provide an ultimate compressive strength of 2500 to 4000 psi after 28 days. The figure below shows a typical strength curve of concrete with the passage of time. The modulus of elasticity of concrete is about 1000 times the ultimate compressive strength. The strength of concrete depends chiefly on the water-cement ratio, with a low ratio producing a strong concrete. While only a small amount of water is required to complete the chemical reactions of setting concrete, more than this is used to make the concrete more workable. The workability of concrete is usually measured by its slump. The standard method of measuring slump consists of placing the freshly-mixed concrete in a mold in the form of a truncated cone, 12 inches high, 8 inches in diameter at the bottom, and 4 inches in diameter at the top. The concrete is placed in the slump cone in three layers, each layer rodded thoroughly to compact it. When filled, the mold is immediately withdrawn by lifting it gently, and the slump of the concrete is measured at the vertical distance from the top of the mass to its original 12 inch height. An increase in the amount of mixing water will increase the slump, but it will also decrease the strength and increase the tendency of the ingredients of the concrete to segregate unless more cement is added. Increasing the amount of cement paste increases the cost, so all three factors- strength, workability, and cost-are interrelated in a complex way. Procedure: 1. Concrete mixtures are commonly given as volume ratios as cement: sand: gravel. You will make two concrete mixtures at ratios given to you by the instructor.

Socialization Of Tarzan Of The Apes Essays -

Socialization of Tarzan of the Apes Sociology of Tarzan of the Apes By Scottie Miller Tarzan of the Apes by Edgar Rice Burroughs is about socialization and resocialization of the second John Clayton, Lord of Greystoke. Having lost his parents while still a baby, he was adopted by a female ape and accepted partially by her tribe. Not all members of the tribe of apes gave him full membership into their group, which caused Tarzan grief and pain, but also equipped him with the necessary tools for survival. Beyond the immediate story of Tarzan there is an underlying story of the socioeconomic progress of man in an encapsulated span of time, as it must have actually occurred over the eons since man first appeared. Within the text of the story are numerous examples of sociological occurrences dealing with different races and indeed species of animals. Some examples are: 1. Achieved Status... A social position that a person assumes voluntarily as a result of personal choice, merit, or direct effort. Example: Tarzan achieved th e status of King of the Apes by choice and direct effort when he challenged Kerchak for leadership of the group. 2. Activity Theory... The propositions that people tend to shift gears in late middle age, and find substitutes for previous statuses, roles, and activities. Example: In the 1800s human life expectancy was not much beyond 40 or 50 years of age, therefore a young man by today's standards in his mid to late 20s would have been considered middle aged. Tarzan was in this age period when he became irritated with life as the King of the Apes and decided to abdicate his position and return to the cabin his father had built. 3. Agents of Socialization... Those persons, groups, or institutions that teach people what they need to know in order to participate in society. Example: Kala, the female ape that adopted Tarzan, and her group taught him the basics for survival and participation in society. 4. Assimilation... A process by which members of subordinate racial and ethnic groups become absorbed into the dominant culture. Example: Alone in the jungle, Tarzan and his parents were the subordinate group. After the death of his parents Tarzan was absorbed into the dominant culture of the apes. 5. Bilateral Descent... A system of tracing descent through both the mother's and father's sides of the family. Example: Bilateral decent would have been impossible to trace for Tarzan had he not played in the ink from the pen his father was using to write his journal, thereby creating fingerprints. 6. Body Consciousness... A term that describes how a person perceives and feels about his or her body. Example: As a young boy Tarzan was ashamed of his body because he was not hairy like the other apes. As a man, he was glad he was not covered in hair, because Jane was not. 7. Cultural Capital... A term for people's social assets, including values, beliefs, attitudes, and competencies in language and culture. Example: Teaching himself to read and write English, provided Tarza n with the cultural capital necessary to communicate with D'Arnot. 8. Cultural relativism... The belief that the behaviors and customs of a society must be viewed and analyzed within the context of its own culture. Example: A man even considering eating another man would have been ostracized and even institutionalized from others of society, had they been aware of it. In the society in which Tarzan was part, apes did not eat other apes, however they did eat men. 9. Conformity... The process of maintaining or changing behavior to comply with the norms established by a society, subculture, or other group. Example: Tarzan conformed to societal norms regarding murder by releasing the man who was attempting to force Jane to marry him. 10. Deviance... Any behavior, belief, or condition that violates cultural norms. Example: Tarzan violated the cultural norms of Jane by kissing her profusely in the natural amphitheater in the jungle without a proper introduction or acquaintanceship. 11. Di ffusion... The transmission of cultural items or social practices from one group or society to another. Example: The hunting knife belonging to John Clayton was found by Tarzan thus diffusing it into the